Career objective:

Working with startup companies. Dedicated, forward-looking management executive with a wealth of expertise in planning, developing and executing strategic and tactical customer service initiatives to drive growth and profitability. Offering a mix of cross functional business and technical expertise with the proven ability to steer customer service and IT organizations forward to excellence. Demonstrated success in refining operations, enhancing productivity and delivering financial results. Innovative, entrepreneurial and dynamic leader with solid interpersonal skills and ability to solve tough problems through effective relationship building. Influential communicator accomplished in advising senior leadership and building teams.

From being a Project Manager, Customer Service and Support Manager, Designing and Building Organizational Structure, Call Center, Product Research and Development and Testing along with Budgeting, Inventory Control, Hiring, Training, Mentoring and Team Development and Management has given me an opportunity to wear a lot of hats and gain experience and working knowledge in all fields as well as growth.

I seek a fast paced challenging, progressive, growing organizations where strong, innovative leadership and a clear vision are evident. A collaborative spirit, a drive for excellence, and opportunities for professional growth are highly desirable characteristics. Looking forward to be a part of an organization that will allow me to utilize my knowledge and experience for professional and personal growth of the organization while doing my best in contributing to its rise directly.

Professional Summary and Core Qualification:

Technical Skills:

Capabilities:Capabilities: Technical, Product and Customer Support via Phone, eMai, WebEx, Go To Assist and In Person, Project Managing, KPI, Performance Analysis, Hiring, Training, Mentoring, Managing Teams, Application Development, Gray Box QA Testing, Research & Development (RND), Monitoring & Reporting, Pre-Sales Demonstration and Post-Sale Implementation, Troubleshooting, Database and Department Administration & Management, Fine Tuning, Networking, Budgeting, Purchasing, Inventory Control, Logistics, Importing, Exporting, Tax Audits, Department Audits, Sales and Marketing of both Tangible and Non-Tangible products.

Mobile Technologies: Android 2.3.x, 4.0.x, iOS 4.x

Mobile Testing Tools: ECLIPSE, AVD, Android JUNIT, MONKEY, MONKEYRUNNER, ADB, Android DDMS..

Hardware: Assembly, installation, troubleshooting, maintenance and complete repair of Hand Held Devices, Laptops, Desktop computers and components.

Operating Systems: Windws: 3.1/95/98/ME/XP/NT4/2000/XP/Vista/7, ANDROID, UNIX

Software: Microsoft Office 97 to 2013: Visio, SharePoint, Outlook, Project, FrontPage, Access, Word, Excel, Power Point, SSRS, Act, DOS, Lotus Notes, People Tools, Erwin, Vantive, Crystal Reports, NetObject Fusion 13, ftp, Gupta SQL, ghost, Android, Eclipse, Adobe CS3, CS4, CS5, Drupal7, CATMAN, ETL Informatica PowerCenter 8.6.0 (Informatica Designer, Repository Manager, Workflow Manager and Workflow Monitor), Ellie Mae Encompass360 Adminstration

Databases: Oracle 7/8/10g/11g, Oracle SQL Developer, Microsoft SQL Server 6.5/7/2K/2005 Administration, Access, Vantive 7, Vantive Tools and  Forms Designer, Working knowledge of Relational Databases such as Oracle, Informix, DB2, Sybase and mySQL

Languages: SQL\PL-SQL, TSQL, SQLite, Javascript, Visual Basic 6, HTML, PhP, ASP

Work Experience:

03/2013 – Present – Client/Customer Success Manager – Ellie Mae Inc., Pleasanton, CA

11/2007 – 12/2013 – Technical/Customer Manager – Technical Inc., US, Europe & Far East

09/2003 – 10/2007 – Customer Support Manager/QA – Cyberidge Technology, US & Europe

09/2001 – 08/2003 – Quality Assurance/Product Support & Service Specialist – Surf Monkey

 07/2000 – 04/2001 – Customer Support Manager – Callixa


McNeese State University – Bachelor of Science, Electrical Engineering, May 1991

CoreSoft Technology Inc
. – Santa Clara, California – RDBMS Oracle 7,8,10g,11g - Oracle - Database Administration, DB Design & Modeling, SQL, PL/SQL, Developer/2000, Microsoft Visual Basic 5.0

Vantive Corporation Inc. – Santa Clara, California – Vantive 7 Object Studio - System Administration & Vantive 7 Advanced Object Studio

Microsoft Training Center – Pleasanton, California – Core Technologies for NT 4.0 Server and Workstation & System Administrator for MS-SQL Server 6.5.

SIMbiosys Mobile Solutions – Fremont, California – Mobile Testing

Working Toward Master in International Business Intelligence Administration


Flying, Computers, Traveling, Reading, Hiking, Networking, Entrepreneur and Inventor